Cancellation Fee, No-show Fee and Wait Time Fee

You can cancel a trip at any time through the Uber app, but may be charged a Cancellation Fee^ if you cancel after you’re matched with your driver. Cancellation Fees pay driver-partners for the time and effort they spend getting to your location.

^Cancellation Fee for each ride option: HK$20 for UberX, Uber Taxi (excluding metered taxi option), Assist and Uber Pet; HK$25 for Comfort; HK$35 for UberXL and HK$40 for Black.

If you cancel your trip 3 minutes after your request (or 6 minutes for Black trips) after your request.

However, if you cancel a trip before being matched with a driver-partner, you will NOT be charged a cancellation fee.

If you are charged a Cancellation Fee, the exact amount will be shown in the receipt email.

Once your driver arrives at the pickup spot and has waited several minutes, you’ll be charged a per-minute wait-time fee. Depending on the trip option, if there is a surge in the area, a higher wait-time fee may be charged. Please refer to the in-app fare breakdown for more information about the wait-time fee charged.

Starting from 30 January 2024, No-show Fee may increase if your driver waits longer.

According to the current policy, if the driver cancels the trip after waiting several minutes, you will be charged a No-show Fee.

In the past, the amount of No-show Fee was equivalent to the Cancellation Fee. Starting from 30 January 2024, if driver waits longer, No-show Fee may increase with time, up to by one time of the Cancellation Fee.*

* Note that this No-show Fee update does not apply to Uber Taxi (excluding cash payment option and metered taxi option), Black and Uber Reserve.